At Snow Drop Fashion, we strive to provide our valued customers with the utmost satisfaction and a delightful shopping experience. We understand that sometimes preferences may differ, and as much as we’d love to accommodate everyone, we have a policy in place to ensure fairness and consistency for all our customers.
- Returns and Exchanges for Damaged or Incorrect Products: If, by any unfortunate circumstance, you receive a damaged product or the wrong item as per your original order, we sincerely apologize for any inconvenience caused. We understand the importance of resolving such issues promptly and ensuring a smooth resolution process. To initiate a return or exchange in these cases, kindly follow these steps:
a) Notify us within 7 days of receiving the product: Please contact our customer support team within 7 days of receiving the product, providing details of the issue and your order number.
b) Video Evidence of Unboxing: To expedite the process and ensure a fair assessment, we kindly request you to provide us with a video recording while unboxing the package. This video should clearly show the damaged condition of the product or the incorrect item received, along with the product’s original packaging.
Rest assured, your privacy is of utmost importance to us, and we will treat any shared information with the highest confidentiality.
Once we receive the required information, our dedicated team will review the case promptly and work with you to arrange for a replacement or initiate a full refund as per your preference. In such instances, we will bear any return shipping costs for damaged or incorrect items.
- No Returns or Exchanges for Change of Mind: While we take immense pride in the quality and design of our products, we understand that personal preferences can vary. We regret to inform you that we do not accept returns or exchanges if you simply change your mind or do not like the product after purchase. We encourage our customers to carefully review product details, size guides, and images before making a purchase decision. If you have any questions or need assistance in choosing the perfect dress, our customer support team is always here to help.
- Ensuring Product Authenticity and Quality: At Snow Drop Fashion, we guarantee the authenticity and quality of all our products. Each gown is meticulously crafted with utmost care and precision. In the rare instance that you encounter any manufacturing defects or quality issues, please reach out to us immediately. We will diligently address the matter and provide a suitable solution, ensuring your complete satisfaction.
- Cancellation Policy: Should you wish to cancel an order, kindly contact us within 24 hours of placing it. We will be happy to assist you with the cancellation process and initiate a full refund promptly.
Please note that our refund, return, and exchange policy is designed to protect the interests of both our customers and our brand. We sincerely hope you have a delightful shopping experience with us, and if you ever face any concerns, please do not hesitate to get in touch with our friendly customer support team. Your satisfaction is our top priority, and we will do everything possible to make your journey with Snow Drop Fashion a memorable one.
Thank you for choosing Snow Drop Fashion as your preferred destination for elegant gowns and dresses. We look forward to serving you with our finest collections!
